Overview

Learning Outcomes:

• Recognise the fundamental principles underlying outstanding customer service.
• Ascertain and respond proactively to individual customer expectations.
• Implement strategies for delivering consistent and high-quality service, both in-person and telephonically.
• Develop adeptness in addressing and resolving client grievances efficiently.
• Cultivate resilience techniques to cope with the challenges and stresses inherent in customer-facing roles.

Who is This Course for?

• Individuals keen to enter or elevate their position in the customer service sector.
• Professionals seeking to refine their communication and call centre abilities.
• Business owners want to enhance client relationships and loyalty.
• Team leaders aim to instil superior customer service ethos in their teams.
• Anybody passionate about comprehending and fulfilling client needs.

Requirements

• This course is available to all learners of all academic backgrounds.
• Learners should be aged 16 or over to undertake the course.
• A strong grasp of English, numeracy, and ICT is necessary for enrollment in this Customer Service Skills course.

Career Path

Once you have successfully completed the course, you will have the desired skills to fast-track your career in the following roles:

• Customer Service Representative: £18,000 – £25,000
• Call Centre Agent: £17,000 – £23,000
• Client Relationship Manager: £30,000 – £50,000
• Customer Service Team Leader: £28,000 – £35,000
• Complaint Resolution Officer: £22,000 – £30,000
• Customer Service Trainer: £25,000 – £40,000.