Overview
Navigating the bustling world of customer service? Dive into our “Customer Service Skills” course to grasp the essentials. Learn how to tune into what your customers really want and how to consistently offer them top-notch service. Whether you’re chatting in person or over the phone, this course gives you the tools to communicate effectively and handle any challenges. It’s not just about solving problems—it’s about doing so with empathy, understanding, and a dash of finesse. From those tricky complaints to the daily demands of the job, gear up to shine in the world of customer service.
Learning Outcomes:
- Recognise the fundamental principles underlying outstanding customer service.
- Ascertain and respond proactively to individual customer expectations.
- Implement strategies for delivering consistent and high-quality service, both in-person and telephonically.
- Develop adeptness in addressing and resolving client grievances efficiently.
- Cultivate resilience techniques to cope with the challenges and stresses inherent in customer-facing roles.
Who is This Course for?
- Individuals keen to enter or elevate their position in the customer service sector.
- Professionals seeking to refine their communication and call centre abilities.
- Business owners want to enhance client relationships and loyalty.
- Team leaders aim to instil superior customer service ethos in their teams.
- Anybody passionate about comprehending and fulfilling client needs.
Requirements
- This course is available to all learners of all academic backgrounds.
- Learners should be aged 16 or over to undertake the course.
- A strong grasp of English, numeracy, and ICT is necessary for enrollment in this Customer Service Skills course.
Career Path
Once you have successfully completed the course, you will have the desired skills to fast-track your career in the following roles:
- Customer Service Representative: £18,000 – £25,000
- Call Centre Agent: £17,000 – £23,000
- Client Relationship Manager: £30,000 – £50,000
- Customer Service Team Leader: £28,000 – £35,000
- Complaint Resolution Officer: £22,000 – £30,000
- Customer Service Trainer: £25,000 – £40,000.
Course Curriculum
Understanding Customer Service | |||
Understanding Customer Service | 00:17:00 | ||
Identifying Customer Expectations | 00:06:00 | ||
Providing Excellent Customer Service | 00:07:00 | ||
Focusing on the Customer | |||
Focusing on the Customer | 00:08:00 | ||
Customer Service and the Telephone | |||
Customer Service and the Telephone | 00:08:00 | ||
Handling Complaints | |||
Handling Complaints | 00:12:00 | ||
Enduring Stress | |||
Enduring Stress | 00:13:00 |